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General FAQ

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Buying from Us

How do I buy from Aydin Coins & Jewelry?

Buying precious metals is easier than ever with Aydin Coins & Jewelry, We offer gold, silver, platinum and other precious metals at the lowest prices using our secure, hassle-free, online ordering system. 

Who can buy from Aydin Coins & Jewelry?

Our clients consist of Collectors, Accumulators, Investors. Whether you want to purchase large quantities or individual items, we can fulfill all of your needs. 

Do you have a minimum order?

No.

Do you have a maximum order?

No.

Should I purchase gold, silver, platinum or palladium?

As with any investment, diversification is always important. A good mixture of gold, silver, platinum and palladium in your portfolio will help reduce your risk. 

How much should I invest into precious metals?

Most investment professionals recommend 5-10 percent of your assets be in precious metals. Now more than ever it is important to be diversified in precious metals. Some believe now is the time to be heavier into gold & silver. That decision is up to you. 

How do I open an account with Aydin Coins & Jewelry?

Click On Account tab above to open an account.

Does it cost anything to open an Aydin Coins & Jewelry account?

No. It's Free

Can I cancel my order?

Once we have issued a confirmation order number, all prices are locked-in. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled.  However, we realize rare situations happen where orders need to be cancelled.  Should you elect to cancel and/or offset your order, you must do so during normal business hours of 9:00 – 6:00 EAST Monday – Friday.  All cancellations are subject to our market loss policy plus a $25.00 (USD) cancellation fee. Cancellations may only be approved over the telephone. At that time, if any market loss to AYDIN Coins & Jewelry has occurred, it will be calculated and added to the $25.00 (USD) cancellation fee.  If applicable, any cancellation fee and/or market loss will be charged to your credit card for the full amount due, as per User Agreement. No future orders may be permitted until any market loss is paid in full.  Any market gain on cancellations shall remain the property of Aydin Coins & Jewelry.

Can I change my order after my order is confirmed?

No. 

Do you accept trade-ins of gold, silver & platinum?

Yes. We are always looking for new inventory.

Payments

What form of payment does Aydin Coins & Jewelry accept?

Payment to Aydin Coins & Jewelry must be provided using:

- Credit card (Domestic Orders Only)
- PayPal
- Bank Wire
- Certified check
- Cashier’s check
- Money order

- Google Checkout

When Paying with VISA, MASTERCARD OR DISCOVER Please make sure your Billing Address is the same as Shipping Address. We can not ship other than Billing Address.

Do you have a holding period on cashier's checks, certified checks and personal checks?

Yes, we hold all certified checks and cashier's checks typically for 5-10 banking days.  Personal checks will be held for 5-10 banking days regardless of when they clear prior to shipping. Direct bank wire is always recommended. 

Where and how do I wire funds?

Please call us at 800-783-8549 to make an arrangement.

Do you accept credit cards?

Yes. We do accept credit cards for payment. We take Visa, Master Card and Discovercards, orders exceeding $2,000 are accepted only by PayPal. All credit card orders are reviewed on an order by order basis. In addition, we will only ship to the credit card billing address. Please confirm that the ship to address is the same as the mailing address in your online account before placing credit card orders. We reserve the right to refuse any order deemed questionable or of significant risk to Aydin Coins & Jewelry regardless of payment method and price confirmation. We do not accept credit card payments for international orders.

What happens if I don't send a check or follow up on my order after it has been confirmed?

Your order may be cancelled if we do not receive payment within the required time period. Also, your account may be closed and you may no longer be able to place trades with us. If a decline in the market price occurs, you will be liable for any market loss we incur for locking in and accepting your order. (Our Market Loss Policy).  You will be charged the difference between your confirmed price and the market buy price when your order is officially cancelled.  Any market gain on cancellations shall remain the property of Aydin Coins & Jewelry.

Can I cancel my order?

Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us.  It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled.  However, we realize rare situations happen where orders need to be cancelled.  Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8:00 – 4:00 CST Monday – Friday.  All cancellations are subject to our market loss policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number.  At that time, if any market loss to Aydin Coins & Jewelry has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee.  If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have thirty days to pay the amount due in full.  No future orders may be permitted until any market loss is paid in full.  Any market gain on cancellations shall remain the property of Aydin Coins & Jewelry.


Shipping, Handling, and Insurance

Is there a discount for paying by Cash?

(Check, Money Order, Cashiers Check, Wire)
***Yes, we provide a 2% cash discount off our list/retail price to our customers if they pay for their orders by check, money order, cashier's check, bank wire, cash or trade.

What are the U.S. shipping, handling and insurance charges?

All orders are free shipping within US.
   
Do you ship internationally?

No.

How do you wrap your packages?

All our packages are carefully and discretely wrapped, typically in brown tape and not to give any indication as to the contents inside.  We also use the acronym “ AYDIN” for our shipping address as well.

How is my order shipped?

Aydin Coins & Jewelry orders are shipped Via U.S. Mail and optional UPS & Federal Express. Each package is fully insured and may require a signature upon delivery.

Is my package insured while in transit?

Aydin Coins fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company.  If we determine the package is lost or damaged, we file a claim.  Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion. 

How long will it take to get my package?

Aydin Coins & Jewelry generally packages and ships your order the following way:

Credit Card Orders - Typically these ship within 1-5 business days from the day we process your card. This may depend on your previous order history and order amount
Money Orders, Bank and Cashier’s Check Orders - Typically these ship in 5-10 business days from the day we deposit your check. This may depend on your previous order history and order amount.
Personal Checks and Company Checks – Typically these ship 5-10 business days from the day we deposit your check. This may depend on your previous order history and order amount.
Please be aware that we have no idea when your check clears your bank. We are only notified when it does not clear. You may be able to see information online at your bank that shows when these funds clear your accounts. Please keep in mind that information is not available to us.
Bank Wires – Typically these ship within 1-5 business days from the day we receive your wire. This is the fastest way to pay for your order.
All these timelines exclude weekends and holidays.

 

Does Aydin Coins & Jewelry ever back order items?

Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 10 days to fill your order. Even if the price continues to rise, your price is locked in. We will deliver your bullion (Non-Numismatic) product within 10 days. If you ordered a numismatic or supply item which has previously sold or we are out of stock on, we will either place it on back order, attempt to locate another or a refund will be given. Should the value of your items decrease in that time period, you will not be entitled to any market gain.

Can you ship my order to a post office box?

Yes, orders shipped and insured US mail can be sent to a P.O. Box. If a different shipping method is used, you must specify a street address for shipment. A signature is required upon delivery of your package. 

What is your return policy?

We guarantee your satisfaction at Aydin Coins & Jewelry. All sales are final but we will work with you to address any issues with your product. 

We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. If an exchange is requested, we reserve the right to find an acceptable replacement.

Pricing or Typographical Errors

We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Aydin Coins & Jewelry shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Additional Terms

Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the Site on the pages describing the products.

Are there risks?

All investments involve risk - coins and bullion are no exception. The value of a bullion coin (e.g., American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of bullion the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment.

Therefore, because both bullion and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.  

Is gold, silver, platinum or palladium taxable?

Aydin Coins & Jewelry does not collect any tax when your order is shipped outside the states of New Jersey. You should consult your tax advisor for specific taxation advice in your jurisdiction. State taxes may be applicable.

Do you report my purchase of precious metals to the IRS?

Aydin Coins & Jewelry is not required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement. 

How many grams are in a Troy Ounce?

There are 31.1034768 grams in a Troy Ounce. 

Aydin Coins & Jewelry does guarantee that every item that we sell is genuine and that all precious metal items do contain the weight, fineness, and purity that we have advertised. However, all investments, of every type, involve some level of risk and precious metals are no exception. Like many markets, the precious metals market is speculative, and it is unregulated. The value of any bullion item is generally determined by current spot price of the underlying precious metal, and by the supply and demand for these particular items. These prices will fluctuate throughout the day while the precious metals market is open. If you are considering purchasing Precious Metals as an investment, you should assess the stability of the current market as well as contacting your financial advisor for advice.

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Testimonials

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